Please Confirm *

I agree to have performed the necessary testings before submitting the form
I have not done the necessary testing before submitting the form

Email Address *

Contact Number *

To share updates and request any extra information if needed

Order Number *

IMEI Number

(only needed in case of iPhones, can be obtained directly from the phone)

Apple ID or Samsung ID

(only needed in case some ID attached to the device, can be obtained directly from the phone)

Device Passcode (if any)

(only needed if some passcode applied on the device)

Request *

I haven't received my order and I want to cancel it
Warranty request
I received my order and I want to return it

What was the issue? *

No issues with device, I just don't want it anymore
The device is not working as expected
The order is very delayed
I received the wrong device

Please specify more about the issue *

Battery draining
Physical condition
Screen issue
Defective charger
Doesn't support my language
S Pen is not working / is not attached
Other

Please add a detailed description of what the issue is *

Please note that failure to include the necessary attachments may cause rejection of the request or delays.

Add attachments showing device defects (if any).

Supported format: JPG, JPEG, PNG, GIF, SVG.

For warranty claims.

Please note to avoid delivering any accessories (Phone cases, charges, and cables) to the courier agent. Only the warranty item.

For return claims.

Please hand in all the accessories that were shipped with the device, to avoid having the device shipped back or rejecting the refund.

Terms & Conditions

We will be happy to assist you for free in case of any issues found on the device covered by our warranties and returns policy.

Please note that for warranties and returns, it may take up to 15 days for us to inspect the device and provide the necessary solutions.

Be reminded that if upon inspection, we find issues because of misuse on the device and not covered in our policy, we will ship back the device as is.

You may be subject to non refundable deductions (25%+ AED 150 of the value of the device) to cover for logistics and handling fees in case there are no issues found on the device.

Thank you for getting in touch!

Thank you for getting in touch!

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