Frequently Asked Questions

About Revibe

What is Revibe?Revibe is the one of the leading websites providing refurbishedrenewed smartphones at an affordable price and with guarantee on quality and service.

Why buy from Revibe?Revibe offers a wide variety of the best quality products at an affordable price, additionally, you can change your mind at any time within the first 10 days and get a refund without any justification. In case you have any issue with your device within the first 12 months of purchase, you are also eligible to our warranty.

Our Products

Are Revibe products original?Yes, all our products have been certified by our experts after testing.Do refurbishedrenewed phones have scratches?RefurbishedRenewed phones may have scratches depending on the grade. Excellent has very light scratches invisible from 20cm away. Very good has light scratches and good has visible scratches with possible dents.

What are the different grades of phones sold?Excellent: Like new condition and appearance. Technical condition and durability (incl. battery) are the highest possible.
Battery Health is above 95%
All devices on Revibe are 100% tested in depth and functional.

Very Good: Light scratches, slightly visible from 20cm away. Technical condition is above the average according to Revibe quality standards.
Battery Health is above 90%
All devices on Revibe are 100% tested in depth and functional.

Good: Visible scratches and possible dents. Technical condition is within the average according to Revibe quality standards.
Battery Health is above 85%
All devices on Revibe are 100% tested in depth and functional.

Warranty

Do products have warranty?Our products come with a 12 months warranty from the moment you get your product delivered.How do I claim the warranty?You may contact us at contact@revibe.me and our customer care will take care of your request.

Who is providing the warranty?Revibe is providing the warranty for your product.

Shipping

When will my order arrive?You wil receive your order within 2 to 4 working days

Can I track my order?We provide you with a tracking number that you should receive on the email that you used to order your device from Revibe.

Track your order here >

Return Policy

Can I return a product?You can return a product in case you change your mind. You have 10 days to return the product in its original packaging and you can claim your refund from Revibe. You can refer to our returns and refund policy for further details.How do I return a product?Before initiating a return, please do refer to our returns and refund policy and make sure you are eligible. If such is the case, you may reach out to us on contact@revibe.me and our customer care will take care of your request. You can refer to our returns and refund policy for further details.

How do I get refunded?If you are eligible for a refund, you will get your refund through the same method you paid with in case you paid online.

Payment

What are payment methods available on the Revibe website?We accept secure online payments by credit and debit cards, and installments via Tabby and Tamara.

Is my information secure?Yes !

The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.