UAE
KSA
Reference: ORDER 3310
Dear Mr. Ibrahim / Mr. Omar / Ms. Sara
Ramadan Kareem
It is with deep regret I would like to say that I am disappointed with the service by Revibe Technology FZ-LLC, U.A.E.
We wanted to buy 2 I Phones' and during my search on google, we found "Revibe" and thought to give it a try.
- We ordered one I phone SE (2020) / 1 Midnight / 128 GB / Excellent on 5th March 2023.
- On 10th March 2023 I got the delivery
- On the same night of 10th March 2023 I switched on my I Phone and found that there is an issue with the mic.
- On 11th March I requested Revibe to give me a call to discuss the same and to solve the issue.
And it's 23rd March and still, the problem is not resolved...!!!
Having not been able to solve the problem for 18 days (since 11th March) even after so many emails, I believe it is not acceptable in any form of business in U.A.E or globally.
This is not the way you must treat an order or any customer.
I request Revibe Technology FZ-LLC, U.A.E to kindly cancel my ORDER 3310 and refund the money, and also collect the I phone from the delivery address.
Due to the above experience, I will never ever recommend Revibe to any of my friends or family.
Is my order showing as fulfilled in your system? It was a faulty device. I returned it the very next day and still chasing you guys, initially for a replacement but now for a refund because of the delay and your very poor customer service.
The phone had a defect in screen I asked for replacement or refund. No one is responding to my emails and no number to call. I think one star is overrated.
M happy to use iPhone 11 Pro max. Good condition good quantity product thanks.